Creation of telemarketing scripts |
Setup and programming of IVR inbound telemarketing |
Voice overs and upsell execution |
Oversight and monitoring of all telemarketing activities |
Oversight of 800 number assignment |
Monitoring of service level and management |
Oversight and coordination of any necessary corrective actions |
Recommendation of any optional services deemed necessary to the campaign |
Client login for real time reporting |
Oversight and management of transmission set-up and testing |
Troubleshooting and testing all aspects of campaign |
Ongoing management of all the above for the campaign's duration |